po365 Privacy Policy — How We Collect, Use, and Protect Your Personal Data in Pakistan

1 Introduction

This Privacy Policy ("Policy") describes how po365 ("po365", "we", "us", "our") collects, stores, uses, and shares personal data provided by or relating to individuals ("Player", "you", "your") who register for or use the po365 online gaming platform available at po365.net.

po365 operates its platform primarily for players located in Pakistan and processes personal data in connection with online casino gaming, sports betting, PKR payment transactions, customer support, and responsible gaming activities. This Policy applies to all data processing activities carried out by po365 in connection with the provision of the po365 platform service.

By registering a po365 account or by continuing to use the po365 platform, you acknowledge that you have read this Privacy Policy, that you understand how your personal data will be processed, and that you consent to that processing where consent is identified as the legal basis in Section 6 of this Policy.

2 Data Controller

po365 is the data controller responsible for personal data collected through the po365.net platform. As data controller, po365 determines the purposes and means by which your personal data is processed. po365 is responsible for ensuring that personal data is handled in accordance with the commitments set out in this Privacy Policy.

If you have any questions or concerns about how po365 processes your personal data, or if you wish to exercise any of the rights described in Section 11 of this Policy, please contact the po365 data privacy team using the contact details provided in Section 14.

3 What Data We Collect

po365 collects the following categories of personal data from Pakistani players in connection with the operation of the po365 platform:

po365 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes, in which case such data will be handled with additional care and explicit consent will be obtained.

4 How We Collect Your Data

po365 collects personal data from Pakistani players through the following means:

• Direct Collection: Data you provide when registering your po365 account, completing identity verification, making PKR deposits or withdrawals, contacting po365 customer support, or updating your account profile.
• Automated Collection: Technical data collected automatically when you access po365.net, including your IP address, device identifiers, browser information, and session activity logs gathered through cookies and similar tracking technologies.
• Payment Providers: Transaction confirmation data shared by Pakistani payment providers including Easypaisa, JazzCash, SadaPay, Raast, and connected banking institutions when you make a deposit or withdrawal on po365.
• Identity Verification Services: Data returned by identity and age verification services when po365 uses such services to confirm the identity or age of a Pakistani player.
• Fraud Prevention Services: Risk signals and fraud indicators shared by fraud prevention partners to help po365 detect and prevent fraudulent activity on the platform.

5 How We Use Your Data

po365 uses the personal data collected from Pakistani players for the following specific purposes:

• Account Management: To create, maintain, and secure your po365 account; to verify your identity and age; and to manage your account settings and preferences.
• Platform Services: To provide access to betting markets, casino games, Jackpot Slots, Cockfighting, and all other po365 product categories; and to process your bets, display results, and maintain your PKR balance accurately.
• PKR Payment Processing: To process PKR deposits from your Easypaisa, JazzCash, or bank account; to process withdrawal requests to your nominated Pakistani payment account; and to maintain an accurate record of all PKR transactions on your po365 account.
• Customer Support: To respond to your support enquiries in English; to resolve account disputes; and to provide assistance with responsible gaming tools including deposit limits, session time controls, and self-exclusion.
• Security and Fraud Prevention: To detect and prevent unauthorised access to po365 accounts; to identify and investigate fraudulent transactions or bonus abuse; and to protect the integrity of the po365 platform for all Pakistani players.
• Responsible Gaming: To monitor account activity for indicators of problem gambling; to apply responsible gaming limits and self-exclusion requests; and to fulfil po365's obligations to promote responsible gaming among Pakistani players.
• Legal and Regulatory Compliance: To fulfil know-your-customer (KYC) obligations; to maintain transaction records as required; and to cooperate with relevant authorities when legally required to do so.
• Platform Improvement: To analyse aggregated and anonymised usage data to improve the performance, design, and content of the po365 platform for Pakistani players.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — marketing communications about po365 promotions and new features relevant to Pakistani players.

po365 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where expressly required for fraud detection purposes.

6 Legal Basis for Processing

po365 processes personal data from Pakistani players on the following legal bases:

• Contractual Necessity: Processing that is necessary for po365 to perform its obligations under the Terms & Conditions you agreed to when registering your account, including operating your PKR account, processing bets, and handling withdrawals.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC verification, transaction record-keeping, and cooperation with lawful authority requests.
• Legitimate Interests: Processing carried out in pursuit of po365's legitimate business interests, including platform security, fraud prevention, responsible gaming monitoring, and platform improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, informed consent, including the sending of optional marketing communications about po365 promotions. You may withdraw consent for marketing communications at any time by contacting the po365 support team.

7 Who We Share Your Data With

po365 does not sell, rent, or transfer your personal data to third parties for their own commercial or marketing purposes. po365 shares personal data with third parties only in the following limited circumstances:

• Pakistani Payment Providers: Personal and financial data necessary to process PKR deposits and withdrawals is shared with Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, and other payment processing partners. Data shared is strictly limited to what is required to complete the transaction.
• Identity Verification Partners: Identity and age verification data may be shared with third-party verification service providers when po365 is required to confirm the identity or age of a Pakistani player.
• Fraud Prevention and Security Partners: Technical and transaction data may be shared with fraud prevention service providers to detect, investigate, and prevent fraudulent activity on the po365 platform.
• Game Content Providers: Aggregated and anonymised usage data may be shared with po365's licensed game content providers for the purpose of game performance monitoring. No personally identifiable player data is shared with game content providers.
• Legal and Regulatory Authorities: po365 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by law or by a valid legal order. po365 will notify affected players of such disclosures where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of po365's business assets, player personal data may be transferred as part of that transaction. Affected Pakistani players will be notified in advance of any such transfer.

All third-party data processors engaged by po365 are subject to contractual obligations requiring them to handle personal data only as instructed by po365, to maintain appropriate security standards, and not to use player data for their own purposes.

8 Cookies & Tracking Technologies

po365 uses cookies and similar tracking technologies on the po365.net website to enhance your experience as a Pakistani player, to maintain your logged-in session, and to support platform security and analytics functions. The following types of cookies are used by po365:

• Essential Cookies: Strictly necessary for the operation of the po365 platform, including maintaining your login session and securing your account. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymised data about how Pakistani players use po365.net, including pages visited and session duration, to help po365 improve platform performance and content.
• Functionality Cookies: Remember your platform preferences such as language settings and responsible gaming limits to provide a more personalised po365 experience.
• Security Cookies: Support fraud detection and account security functions by identifying unusual access patterns or suspicious activity on your po365 account.

You can control cookie settings through your browser preferences. Disabling essential cookies may prevent some po365 platform features from functioning correctly. po365 does not use cookies for third-party advertising targeting.

9 Data Retention

po365 retains personal data for the period necessary to fulfil the purposes described in this Privacy Policy, including meeting legal and regulatory retention obligations. The following general retention principles apply:

• Active Accounts: Personal data associated with active po365 accounts is retained for the full duration of the account relationship and for a period following account closure as required by applicable legal obligations.
• PKR Transaction Records: Financial transaction records including PKR deposits, withdrawals, and betting history are retained for a minimum period following the transaction date as required by applicable financial record-keeping regulations.
• Identity Verification Documents: Copies of identity documents submitted for KYC verification are retained for the period required by applicable identity verification and anti-money laundering regulations.
• Support Communications: Customer support records including chat transcripts and email correspondence are retained for a reasonable period following the closure of each support interaction to support dispute resolution and quality monitoring.
• Closed Accounts: Following account closure, personal data is retained for the minimum period required by applicable legal obligations and is then securely deleted or anonymised.

Where personal data is no longer required for any lawful purpose, po365 securely deletes or irreversibly anonymises that data so that it can no longer be associated with any individual Pakistani player.

10 Data Security

po365 implements and maintains appropriate technical and organisational security measures to protect the personal data of Pakistani players against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the po365 platform is encrypted using industry-standard SSL/TLS protocols to prevent interception in transit.
• Encryption at Rest: Sensitive personal data including identity documents and financial information is stored in encrypted form on po365's secured servers.
• Access Controls: Access to personal data within po365's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access to player data is logged and monitored.
• Multi-Factor Authentication: po365 systems containing personal data are protected by multi-factor authentication requirements for all internal access.
• Security Monitoring: po365 employs continuous security monitoring to detect and respond to potential data security incidents promptly.

Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in a risk to the rights and freedoms of Pakistani players, po365 will notify affected players and relevant authorities as required by applicable law.

11 Your Rights

Pakistani players whose personal data is processed by po365 hold the following rights in relation to that data:

• Right of Access: You have the right to request confirmation of whether po365 holds personal data about you, and to receive a copy of that data along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate personal data that po365 holds about you. You may update certain account information directly through your po365 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to po365's legal retention obligations which may require certain data to be retained.
• Right to Restriction: You have the right to request that po365 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where po365 relies on legitimate interests as the legal basis for that processing, unless po365 can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the po365 support team using the contact details set out in Section 14 of this Policy. po365 will respond to all valid rights requests within a reasonable timeframe and without undue delay.

12 Children & Minors

The po365 platform is strictly restricted to individuals who are 18 years of age or older. po365 does not knowingly collect personal data from any individual under the age of 18. If po365 becomes aware that personal data has been collected from a person under 18, all data associated with that individual will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor in your care has registered a po365 account or provided personal data to po365, please contact the po365 support team immediately at the contact details in Section 14 so that appropriate action can be taken promptly.

13 Policy Updates

po365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, applicable laws, or platform services. When material changes are made to this Policy, po365 will notify registered Pakistani players by publishing a notice on po365.net or by sending a notification to the contact details associated with your account.

The effective date at the top of this Policy indicates when the current version was last updated. Pakistani players are encouraged to review this Policy periodically to stay informed about how po365 handles their personal data. Continued use of the po365 platform following notification of an updated Privacy Policy constitutes acceptance of the revised Policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that po365 holds about you, please contact the po365 data privacy team. The po365 English-language support team is available 24 hours a day, 7 days a week to assist Pakistani players with any privacy-related queries.

Email: [email protected]

Please include your po365 account username and a clear description of your request in all privacy-related communications to allow the po365 team to identify your account and assist you efficiently. po365 is committed to responding to all privacy queries promptly and to resolving any data-related concerns to the satisfaction of Pakistani players.

For more information about your rights and obligations as a po365 player, please also review the po365 Terms & Conditions and the Responsible Gaming page.